1. Privacy Policy
Indigo Publishing (ID 405089434) is committed to promoting the principles of an open society in Georgia, encouraging lifelong learning, and fostering social change through media, educational, scientific, and artistic projects.
Alongside the principles of freedom of speech and expression, the protection of privacy and personal data forms an integral part of Indigo's editorial policy. When processing the personal data of interviewees, website visitors, mobile application users, or other individuals, Indigo complies with the applicable legislation of Georgia, as well as recognized professional and ethical standards.
This Privacy Policy explains how Indigo collects, uses, stores, and protects your personal data, including when you use our website and mobile application, and outlines your rights regarding the processing of your personal information.
When We Process Your Personal Data
Indigo may process your personal data if you:
- visit the Indigo website at https://indigo.com.ge;
- use the Indigo mobile application;
- register as a user through the website or mobile application;
- subscribe to our magazine or purchase products through our online store;
- participate as an interviewee or contributor;
- attend or register for our events, workshops, or training sessions;
- subscribe to our newsletter or contact us by email or through social media;
- work with Indigo as an author, employee, intern, or in any other collaborative capacity.
What Information We Collect and Why
The categories and scope of personal data we collect depend on the nature of your relationship with Indigo and the purpose for which your data is processed.
Website and Mobile Application Users
We process personal data to:
- create and maintain your personal account;
- provide access to our publications and personalized content;
- manage subscriptions to our magazine and orders placed through our online store;
- deliver purchased products;
- Communicate updates, news, and relevant information.
When registering on our website or mobile application, we collect: first name; last name; email address; telephone number; account password (stored in encrypted form and inaccessible to Indigo).
When purchasing a subscription or ordering products, we additionally process: delivery address, any additional delivery instructions or preferred delivery time.
The following information is generated automatically: subscription and order history; subscription package; activation date; expiration date; purchase price; remaining subscription period; subscription status.
Payments made through the Indigo website or mobile application are processed securely by TBC Bank/Flitt. Indigo does not have access to your payment card details and does not store or process payment card information.
Within the mobile application, we may also process information relating to:
- your preferred content categories and interests;
- selected language;
- notification preferences;
- preferred notification schedule;
- folders you create;
- saved articles.
You may update your profile information at any time through your account settings. You may also request deletion of your account and associated personal data.
The legal basis for processing this data includes: your consent; the necessity of processing for the provision of requested services; the performance of a contract or taking steps prior to entering into a contract at your request.
When registering on our website or mobile application, you may voluntarily subscribe to receive Indigo newsletters, including information about: special offers; discounts; promotional campaigns; upcoming events.
Subscription to marketing communications is entirely voluntary and based solely on your consent. Declining or withdrawing your consent will not affect your ability to use the Indigo website or mobile application.
For this purpose, we may process: first name; last name; email address; telephone number.
You may withdraw your consent at any time by using the unsubscribe option included in our communications or by submitting a request to info@indigo.com.ge.
No later than seven (7) business days after receiving your request, Indigo will cease processing your personal data for marketing purposes.
Please note that Indigo may continue processing your personal data where another lawful basis exists, including for fulfilling magazine subscriptions, completing product deliveries, or complying with applicable legal obligations.
Cookies
The Indigo website uses cookies to improve user experience and ensure the proper functioning of the website.
Further information is available in our separate Cookie Policy.
Events and Training Sessions
Indigo processes personal data relating to participants of events, workshops, and training sessions for purposes including: providing educational activities; implementing project activities; documenting event participation; reporting to self-regulatory or supervisory bodies where required; publishing information about events.
For these purposes, Indigo may collect: first name; last name; telephone number; gender (for statistical purposes only); signature; event name; event location; event date; photographs and video recordings taken during the event.
Processing Children's Personal Data
When processing the personal data of minors, Indigo acts in accordance with the best interests of the child.
For children under the age of sixteen (16), Indigo obtains consent from a parent or other legal representative.
Individuals aged sixteen (16) and above may provide consent on their own behalf.
Regardless of consent, Indigo will not process a minor's personal data where such processing may endanger or otherwise conflict with the child's best interests.
The legal basis for processing includes: consent; the necessity of providing requested services; Indigo's legitimate interests where applicable.
Authors, Employees, Interns and Other Collaborators
Indigo processes personal data relating to authors, employees, interns, freelancers, and other collaborators for administrative, contractual, and legal purposes, including: remuneration; recruitment; internship administration; compliance with contractual obligations; compliance with applicable legislation.
Information collected may include: first name and last name; personal identification number or identification document; contact details; bank account information; curriculum vitae (CV); portfolio information; taxpayer status; Participation in pension schemes.
We may also process information relating to: remuneration; working hours; business travel; leave records; other employment-related information.
The legal basis for processing includes: consent; contractual necessity; compliance with legal obligations; Indigo's legitimate interests.
Interviewees
Personal data relating to interviewees—including interview transcripts, audio recordings, photographs, and video recordings—is processed for journalistic, artistic, and literary purposes.
Although Georgian data protection legislation provides exemptions or limited application for processing carried out exclusively for journalistic, artistic, or literary purposes, Indigo remains committed to protecting the privacy and personal data of interviewees and adheres to the highest professional and ethical standards as part of its editorial policy.
Data Security
Indigo implements appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, alteration, disclosure, unauthorized access, misuse, loss, or any other unlawful processing.
Our electronic systems, physical facilities, and office premises are protected through appropriate physical, technical, organizational, and procedural safeguards.
Access to personal data is restricted according to employees' roles and responsibilities. Database access is secured through individual user credentials, and employee devices are protected by passwords.
Where third-party service providers process personal data on Indigo's behalf, appropriate contractual safeguards are in place to ensure confidentiality and data security.
Data Retention
Indigo retains personal data only for as long as necessary to achieve the lawful purposes for which it was collected and to comply with applicable legal requirements.
After the applicable retention period expires, personal data is securely deleted, destroyed, or retained only in anonymized form where appropriate.
Disclosure of Personal Data
Information processed for journalistic, artistic, or literary purposes and published through Indigo's media platforms is publicly available.
In other cases, personal data may be shared only where permitted or required by law and only to the extent necessary.
Recipients may include:
- postal and courier service providers;
- IT service providers and software vendors;
- other contracted service providers;
- donor organizations for reporting and project implementation purposes;
- authorized public authorities, including the Revenue Service of Georgia and the Georgian Pension Agency, where required under applicable legislation.
Your Rights
You have the right to:
- obtain information regarding the processing of your personal data;
- access your personal data and receive copies free of charge;
- request correction, completion, restriction, deletion, destruction, or cessation of processing where data is inaccurate, incomplete, outdated, or unlawfully processed;
- exercise your right to data portability by receiving your personal data in a structured, commonly used, and machine-readable format where technically feasible;
- Withdraw your consent and request cessation of processing where consent is the sole legal basis for processing.
Requests may be submitted at any time through:
Email: info@indigo.com.ge
Postal Address:
38 Iakob Gogebashvili Street, Tbilisi, Georgia
Indigo will respond to your request within ten (10) business days in accordance with applicable law by correcting, updating, supplementing, restricting, deleting, destroying, or otherwise processing your data as required, or by informing you of the legal grounds for refusing the request.
You also have the right to lodge a complaint with the Personal Data Protection Service of Georgia and/or seek judicial remedies if you believe your personal data has been processed unlawfully.
Changes to this Privacy Policy
Indigo reserves the right to amend or update this Privacy Policy whenever necessary. Any changes will be published on the Indigo website.
2. Product Delivery Policy
Products purchased through the Indigo online store are available for delivery within the territory of Georgia only.
Delivery services are subject to a delivery fee, which is displayed at checkout for each individual order.
Orders are typically delivered within three (3) to five (5) business days from the date of purchase. The exact delivery date and time shall be agreed upon with the Customer.
If the Customer is unavailable to receive the order at the agreed delivery time and location, the shipment will be returned to the Indigo editorial office located at:
38 Iakob Gogebashvili Street, Tbilisi, Georgia.
In such cases, the Customer shall be responsible for collecting the order from the above address.
2.1 Delivery Fees
Delivery charges are as follows:
- Tbilisi: GEL 5
- Other regions of Georgia: GEL 7
Delivery fees are non-refundable unless otherwise required by applicable law.
2.2 International Orders
Indigo products may also be purchased for delivery outside Georgia.
Customers wishing to place an international order should contact Indigo at info@indigo.com.ge. International shipping charges are calculated individually based on the destination country and city.
The applicable shipping costs will be specified in the invoice issued to the Customer and shall form part of the total purchase price payable before dispatch.
3. Returns and Refund Policy
Customers may return a product within seven (7) calendar days of receipt, provided that the product: remains unopened; has not been used; is free from damage; and is returned in its original condition and packaging.
To initiate a return, the Customer must submit a request by email to info@indigo.com.ge, specifying the reason for the return.
Returns are accepted only for products purchased through the Indigo website. For products purchased in person, the original proof of purchase (receipt) must be presented.
Where a product is alleged to have a manufacturing defect, Indigo will inspect the product and notify the Customer of the outcome within three (3) to five (5) business days following receipt of the returned item.
If, upon inspection, Indigo determines that the product qualifies for return, the Customer may choose either:
- a replacement product of the same type (subject to availability); or
- a full refund of the purchase price.
Approved refunds will be issued by bank transfer to the Customer's designated bank account within two (2) to three (3) business days following approval of the refund.
Nothing in this Returns and Refund Policy shall affect any mandatory consumer rights granted under the applicable laws of Georgia.
By purchasing any product through the Indigo website, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
